Legal

Privacy Policy

Last updated: February 2025

1. Information We Collect

We collect information you provide directly, including:

  • Account information: name, email, and authentication details
  • Trip data: itineraries, booking confirmations, and travel preferences you share with the Service
  • Communications: messages sent through the contact form or support channels
  • Purchase data: transaction records for products purchased through the platform

2. How We Use Your Information

We use collected information to:

  • Provide and improve the Travelenie service
  • Generate personalized travel recommendations and trip intelligence
  • Process purchases (eSIM plans, lounge passes, etc.)
  • Communicate with you about your account or the Service
  • Detect and prevent fraud or abuse

3. Data Sharing

We do not sell your personal data. We may share information with:

  • Service providers: cloud hosting (Azure), analytics, and payment processing
  • Third-party integrations: when you purchase products (e.g., eSIM providers) or use connected services
  • Legal requirements: when required by law or to protect our rights

4. Data Storage & Security

Your data is stored securely on Microsoft Azure infrastructure with encryption at rest and in transit. We implement industry-standard security measures to protect your information. Trip data is retained for a configurable period after trip completion, after which it is automatically deleted.

5. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal data
  • Export your data in a portable format
  • Opt out of marketing communications
  • Restrict or object to certain processing activities

For EU/EEA Residents (GDPR)

We process personal data based on legitimate interests, contract performance, and consent. You may exercise your rights by contacting us at the email below.

For California Residents (CCPA)

You have the right to know what personal information we collect, request deletion, and opt out of any sale of personal information. We do not sell personal information.

6. Cookies & Analytics

We use essential cookies for site functionality and analytics cookies to understand usage patterns. You can manage cookie preferences through your browser settings.

7. Children's Privacy

The Service is not intended for children under 13. We do not knowingly collect personal information from children under 13 years of age.

8. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy and revising the "Last updated" date.

9. Contact Us

For privacy-related inquiries, contact us at privacy@travelenie.com.